Shipping policy

When will my order be shipped?

Most orders placed before 5 pm MDT, Monday through Friday will be shipped within 1-3 business days. Customers. We make every effort to ship our packages as soon as the order and prescription are received, but certain items may take longer. You will be notified as soon as your order ships via email. We will include any tracking information available.

To help expedite your order shipment, please be sure to promptly send in any required prescriptions for purchased CPAP or APAP machines. These will be necessary to process and ship your order.

Please note: Your package will be shipped from our warehouse in Canada. Because of this, shipment times can vary depending on where you live. It generally only takes a few days for the package to reach Canada and a few additional days to arrive in the US. 

For US customers, customs officers make a determination as to whether or package should be assessed import duties. We mark every US package as "Personal Medical Supplies" to discourage assessment of these duties as personal medical supplies should be exempt from duties. However, if duties are assessed at your Customs office, we cannot be held responsible for those costs. These are not included in your shipping or product charges. Should duties be assessed unfairly, we can provide you with an appeal form that may help in getting your duty charges back.

 

Questions, Comments, Concerns?

Please feel free to contact us at any time with your questions or concerns. We are available via email at info@thesleepinstitute.ca or via telephone at 1-403-879-8263.